Returns & Exchanges
Returns & Exchanges
Because all of our items are made to order there are no refunds. We will, however, allow exchanges from certain collections within 7 business days of delivery.
If there is an error with an order please contact customer service at firstname.lastname@example.org. We will respond to all e-mails within 72 hours. Please do not direct message us on Instagram or Facebook regarding an order.
When contacting customer service regarding an order please include:
First and Last Name
Order issue &
Photographic proof of the error
If there is found to be an error on our part of Glitter & Goon we will issue a full refund or exchange of the item with paid postage.
Exchanges can be made within 7 days of delivery if your merchandise is the wrong size. Please e-mail us at email@example.com with order information to request an exchange. The customer is responsible for the cost of shipping and once we receive the order we will then ship out the replacement. The merchandise must be returned without being worn or washed. Upon receiving the merchandise if it is damaged, smells has stains on it or otherwise looks like it has been worn we reserve the right to cancel the exchange.
Shipping Returned Merchandise
When shipping returned merchandise we recommend that customers purchase enough insurance with their package to not only cover the cost of the item but also the cost of shipping as well. Customers are also responsible for obtaining a tracking number. Glitter & Goon accept responsibility for reimbursing the customer in the event that their returned packages are mishandled in transit, stolen or lost. We will not honor any exchange agreement unless it fits the aforementioned requirements.
Final Sale Items
All clearance items, the khimar collection, business services, spiritual wellness services and spiritual tools and accessories are final sale. Because of this, we recommend that contact us with any questions prior to your purchase.
Spiritual Wellness & Business Services
A consultation must be done before all spiritual wellness and business services will be completed. If a customer purchases a service without prior consultation the order will be immediately refunded. Upon the completion of a consultation, the customer will be required to pay for their service within 5 business days of the consultation. If required the non-refundable retainer will also be due at that time. When payment is received an intake form and (or) contract will be sent to the customer. It must be completed before services can be done. All intake forms and contracts will require a signature, with the acknowledgement of customer requirements. Glitter & Goon reserves the right to terminate services if the customer at any time fails to meet their service requirements. We will not reimburse or compensate any payment or retainer if we have to terminate the agreement.
Please contact us if you have any other questions at firstname.lastname@example.org