Customer Service & FAQ

Hours Of Operation
Glitter & Goon hours of operation are Monday through Friday from 9:00 am-5:00pm. All business wll be conducted during that time. Any e-mails or inquiries scheduled outside of that time will be handled on the next working day. 

Customer Service Inquiries
Please forward all customer service related questions to info@glitterandgoon.com. We will not answer any order questions in the direct messages on Facebook or Instagram. Our garments are made to order so there are no refunds unless your item is out of stock or an error is found on part of the Glitter & Goon Team ( G&G Team). All exchanged or returned items must be shipped within 7 business days of the initial delivery. Only one exchange or return will be made per order. All Clearance Orders Are Final Sale. Due to the fragile nature of scarves The Khimar Collection, Spiritual Wellness Services and Spiritual Tools are also Finale Sale unless an error has been found on part of our team. 
 

Spiritual Tools

Given the nature of spiritual work, all spiritual tools are final sale. There will be no refund or exchanges  unless an error is found on part of Glitter & Goon. Please allow 7-10 business days for your spiritual products to be created and shipped. Statesments about our spiritual tools have not been evaluated by the Food and Drug Administration. These products and services are not intended to diagnose, treat, cure, or prevent any disease. All natural smudging products are placed in plastic bags for transportation. They are not intended to be kept in the plastic bags. To prevent mold please keep your smudge wands in room temperature spaces. Please do not keep them in extreme temperatures or in sealed packages. Smudge Wands that include flowers may have petals that vary in color and may brown more due to aging. 

Aromatherapy Products

All aromatherapy products (spiritual baths, oils etc) are made to order. Please allow 7-10  business days of production time (from the date your order is processed) before your item is shipped. Our aromatherapy products are made with all natural botanicals, herbs, salts, oils and essential oils. If you have any allergies to plants, herbs, flowers, essential oils, nuts or just have sensitive skin please contact us before placing your order. All aromatheraphy products are final sale. 

 Services 

All services are final sale.

Clearance

All clearance items are final sale 

The Khimar Collection 

Due to the fragile nature of the fabric, all scarves are a final sale unless there was an error on part of  team Glitter & Goon. The actual scarf 's colors may also appear slightly brighter or dimmer in the photos due to flash photography. 

Please forward any additional questions to info@glitterandgoon.com 

The Wrapstar

All Wrapstars are made to order, so please allow 14 business (from the day your order is processed and put into production ) days for their arrival. Given their fragile nature Wrapstars are final sale. The actual colors may also appear slightly brighter or dimmer in the photos due to flash photography. 

The Goddess Collection

Our goal is to provide you with the best garments possible, so when ordering from the Goddess Collection please keep in mind that the average order will arrive 14 business days after the payment is processed. Some orders may arrive earlier but that is not a guarantee so please consider that when ordering from the Goddess Collection. Glitter & Goon will not assume responsibility for shipments that do not arrive earlier.