Returns & Exchanges

Returns & Exchanges

Because all of our items are made to order there are no refunds. We will, however, allow exchanges from certain collections within 7 business days of delivery.

If there is an error with an order please contact customer service at info@glitterandgoon.com. We will respond to all e-mails within 72 hours. Please do not direct message us on Instagram or Facebook regarding an order.

When contacting customer service regarding an order please include:

First and Last Name

Packing Slip

Order Number

Order issue &

Photographic proof of the error

If there is found to be an error on our part of  Glitter & Goon we will issue a full refund or exchange of the item with paid postage. Packing slips are your proof of purchase. Any email sent to customer service  without a packing slip will not be eligible for a refund, they will instead be issued a store credit for the cost of the item at the time of purchase. Returned items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.

Cancellations

Orders can be cancelled within 24 hours of being placed without penalty.  Any cancellation requests that are placed after 24 hours of ordering will not be granted. There are no exceptions.

Refunds For Missed Discount Codes

If you place an order and forget to input the discount code your order will not be eligible to receive a partial (or full ) monetary refund. You can however receive store credit for the allocated amount if you contact us by the end of the day. This courtesy will only be extended one time per customer. 

Order Discrepancies

Any order discrepancies MUST be reported within 24 hours of receiving your merchandise. Your packing slip is your proof of purchase and it must be presented for all discrepancies. Order discrepancies include both missing and damaged items. When reporting a discrepancy you will need to include a picture of the items received, packing slip, and the issue that you wish to have fixed. Please send all emails to info@glitterandgoon.com. If the packing slip is not included in your email correspondence we will issue a store credit for the damaged or missing items. The value of the store credit will be in the amount the item was purchased for.

Size Issues

Exchanges can be made within 7 days of delivery if you would like to exchange your garment for another size. Please e-mail us at info@glitterandgoon.com with order information to request an exchange. The customer is responsible for the both the cost of shipping the garment back to us, as well as the cost of shipping out the replacement. The merchandise must be returned without being worn or washed. Upon receiving the merchandise if it is damaged, smells has stains on it or otherwise looks like it has been worn we reserve the right to cancel the exchange. If the size that you seek is out of stock you will be issued a store credit for the cost of the item when pruchased. 

Shipping Returned Merchandise

When shipping returned merchandise we recommend that customers purchase enough insurance with their package to not only cover the cost of the item but also the cost of shipping as well. Customers are also responsible for obtaining a tracking number. Glitter & Goon will not accept responsibility for reimbursing the customer in the event that their returned packages are mishandled in transit, stolen or lost. We will not honor any exchange agreement unless it fits the aforementioned requirements. 

Shipping Cost

Shipping Fees are non-refundable. 

Final Sale Items

All clearance items, the khimar collection, business services, spiritual wellness services and spiritual tools and accessories are final sale. Because of this, we recommend that contact us with any questions prior to your purchase. 

Spiritual & Holistic Wellness & Business Services

A consultation must be done before all spiritual (holistic) wellness and business services will be completed. If a customer purchases a service without prior consultation the order will be immediately refunded. Upon the completion of a consultation, the customer will be required to pay for their service within 24 hours of the consultation to secure appointment slot. If required the non-refundable retainer will also be due at that time. When payment is received an intake form and (or) contract will be sent to the customer. It must be completed before services can be done. All intake forms and contracts will require a signature, with the acknowledgement of customer requirements. Glitter & Goon reserves the right to terminate services if the customer at any time fails to meet their service requirements. We will not reimburse or compensate any payment or retainer if we have to terminate the agreement.

 Please contact us if you have any other questions at info@glitterandgoon.com